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Most of our prices include VAT & Delivery to UK postcodes with the exception of certain areas of Scotland, Scottish Highlands & Islands, Channel Islands, Isle of Man, Isle of Wight, Northern Ireland and Eire, where there is an excess charge for delivery. 

Please email us at info@the-animal-house-company.co.uk with your post code for delivery charges.

 Do I have to sign for my order?

Answer: We advise that you or someone else thoroughly inspect your order before you sign for it.  If this is not possible please sign for it as "unchecked" as signing for goods means that you are accepting that the goods have been delivered in good condition.

If the parcel or the contents of the parcel appear to be damaged on delivery, you should refuse delivery.

If you later find that the goods have been damaged in transit, we would require photographic evidence within 24 hours BEFORE we can consider any replacements or refunds.

Question: Can I request that goods are delivered without a signature?

Answer: You can request that goods are delivered without a signature but if you do, you must take full responsibility if the goods are damaged, stolen or lost. You must leave a signed & dated note advising the couriers that you give permission for them to leave the product in a safe place of your choice, as they use this as proof of delivery.

Question: What if my order arrives damaged?

Answer: As mentioned earlier, your order should be checked thoroughly before you sign for it and if the outer packaging is damaged, the order should be signed for as damaged or refused.

All damages not evident at the time of signing should be reported to us within 24 hours of receipt by emailing us at info@the-animal-house-company.co.uk  NOT TELEPHONED.  Please ensure that you inform us of the exact damage to the product and if possible attach photographic evidence as this will speed up the process.

We cannot accept liability in respect of any defects that are notified to us after the 24 hour period has elapsed.  Please note that our warranty / guarantee does not cover goods delivered outside of the UK.

Unforseen Circumstances

Whilst every effort will be made to meet our customers' demands, there are times when cancellations or variations to delivery times may be necessary as a result of an Act of War, Strike, Lockout, Labour Dispute, Fire, Flooding, Drought, Weather, Shipping Delays or any other causes beyond our control for which we will not be held responsible.

Delivery of Large Items

Please be aware that large items may be delivered kerb-side only and the courier may require assistance. 

Where kennels are to be fitted, you must make sure that the fitters have good access to your property & be aware that our fitters are not insured to take buildings through your house.

During busy times, delivery of made-to-order items can vary.

Returns & Refund Policy

we do not store customers debit or credit information